Processing Refunds through the GRUBBRR Portal

Isabella Scharff
Isabella Scharff
  • Updated

We can provide full or partial refunds for Kiosk orders through the GRUBBRR portal. Please note that these refunds are not connected to any POS systems that we've integrated with your GRUBBRR devices; they are processed through a virtual terminal linked directly to your GRUBBRR portal during the company creation process. As such, any refunds that we process through GRUBBRR will not appear in your POS records.

Portal Refunds

  1. Log in to the GRUBBRR Portal at the location level
  2. Select ‘Orders’ from the left sidebar menu
  3. Select ‘Detailed Orders’ from the dropdown
  4. Locate the correct order
  5. Select the order’s Invoice Number
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  6. Select the ‘Refund’ button
  7. Select Refund by Item, Amount, or do a Full Refund
    • Item: Select the items and quantities to refund
    • Amount: Enter the amount to refund
  8. Select ‘Confirm
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Online Order Refunds

  1. Log in to the GRUBBRR Portal at the location level
  2. Select ‘Online Ordering’ from the left sidebar menu
  3. Select ‘Online Orders’ from the dropdown
  4. Locate the correct order
  5. Select the Refund Icon (fourth) under the ‘Action’ column
  6. Select Refund by Item, Amount, or do a Full Refund
    • Item: Select the items and quantities to refund
    • Amount: Enter the amount to refund
  7. Select ‘Confirm

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