Noble's Dedicated Text Support Line
1 (267) 662-1199
In April of 2021, Noble introduced a dedicated text support line monitored by our team of cross-functional Noble staff members, including Client Success Representatives, Product Support Staff, and more. As always, we want you to know that our primary goal is to provide efficient and timely support during events to resolve any issues you encounter before they can significantly impact your business.
When to Contact Noble Text Support
We strongly recommend using the text support line for urgent requests or requests outside of regular business hours. Examples of the types of issues that you should bring to our attention via the text support line include tablet or printer issues, guest issues with Noble Apps, bugs, or other critical service issues.
If you have any non-urgent inquiries, such as reporting questions, operational set-up or marketing discussion, menu changes, promo codes, etc., please get in touch with your assigned Client Success Representative between 8 a.m. and 6 p.m.
Submitting Requests to Noble Text Support
Any member of your venue's staff can use the text support line. Include your name, the venue name, and a brief description of the issue you're facing; we'll add you to our system and start doing everything we can to resolve the issue for you. If you'd prefer to receive support via phone call, include a contact number in your text, and a member of our team will call you back.
For urgent cases, we aim to provide a solution within minutes; however, we recommend pausing your session while we resolve your issues.