One of GRUBBRR's most popular features is the automated upsell on our kiosks. Upsells can be configured on an item-level or order-level basis.
Item-level upsells are offered to a customer based on the item they have added to their cart. For example, if you want to offer a medium coke whenever a customer purchases a chicken sandwich, an item-level upsell is what you are looking for. Whenever a customer adds a chicken sandwich to their cart, a pop-up will appear on the screen offering them a medium coke.
Order-level upsells are offered to all customers once they select 'Pay' from the checkout screen. Order level upsells can be a set item or a set category.
Item-Level Upsells
Item-level upsells are created on an item-by-item basis. When you create an item-level upsell, you will be able to select either one or two additional items to offer to your customer at either the same price or a custom discounted price.
To create an item-level upsell:
- Log in to the GRUBBRR backend at the location level
- Select 'Menu' from the left sidebar menu
- Select 'Catalog Management' from the dropdown
- Select 'Items' from the dropdown
- Locate the item you want to add an upsell to
- Select the 'Upselling' icon (arrow on an orange background) under the 'Action' column
- Select the 'Category' of the item you want to offer as an upsell
- Select the Item Name
- If the item has variations, select the variation you want to offer from the 'Variation Name' dropdown
- If you are offering more than one item, you can enter a value into 'Display Order' to customize which item appears first (One item will be '1,' the other should be '2')
- Enter the Upsell Price
- This can be the default item price or a promotional discounted price
- Select whether you want to 'Allow Quantity Selection'
- If this box is not checked, customers can only add one of the upsell item to their cart
- If this box is checked, a quantity selector will appear beneath the item (shown in the image below)
- Select 'Add'
- If you are offering an additional upsell item, repeat steps 7-11
- Enter a 'Custom Upsell Message'
- In the above image, 'Feeling Hungry?' is the custom upsell image
- If you leave this box blank, no header text will appear apart from 'Add On Item'
- Select 'Save'
Order-Level Upsells
Item Order-Level Upsell
Order-level upsells are created across your entire menu through a feature we call 'Courses.' Only one item can be created as an order-level upsell.
To create an order-level upsell:
- Log in to the GRUBBRR backend at the location level
- Select 'Menu' from the left sidebar menu
- Select 'Catalog Management' from the dropdown
- Select 'Course Master' from the dropdown
- Create a course by selecting '+Add New'
- Name the course 'C1'
- Select the 'Course Mapping' icon (tag on blue background)
- Select all your items
- Select 'Save' and return to the course page
- Create a course by selecting '+Add New'
- Name the course 'C2'
- Select the 'Course Mapping' icon (tag on blue background)
- Select the item you want to offer as an order-level upsell
- Select 'Save'
If you ever want to change or remove your order level upsell, you can use 'Course Mapping' to unselect/replace your upsell item in 'C2.'
Category Order-Level Upsell
If you would instead like to set your order-level upsell as an entire category, you can do so.
To set a category as your order-level upsell:
- Log in to the GRUBBRR backend at the location level
- Select 'Configure' from the left sidebar menu
- Select 'General Settings' from the dropdown
- Press 'Ctrl' and 'F' to search for 'Order Level Upsell'
- Select 'Upsell By Category'
- Select the category from the dropdown
- Select 'Save' at the bottom of the page
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