Upsells

Isabella Scharff
Isabella Scharff
  • Updated

One of GRUBBRR's most popular features is the automated upsell on our kiosks. Upsells can be configured on an item-level or order-level basis.

Item-level upsells are offered to a customer based on the item they have added to their cart. For example, if you want to offer a medium coke whenever a customer purchases a chicken sandwich, an item-level upsell is what you are looking for. Whenever a customer adds a chicken sandwich to their cart, a pop-up will appear on the screen offering them a medium coke.

Order-level upsells are offered to all customers once they select 'Pay' from the checkout screen.

Item-Level Upsells

Item-level upsells are created on an item-by-item basis. When you create an item-level upsell, you will be able to select either one or two additional items to offer to your customer at either the same price or a custom discounted price.

 

To create an item-level upsell:

  1. Log in to the GRUBBRR backend at the location level
  2. Select 'Menu' from the left sidebar menu
  3. Select 'Catalog Management' from the dropdown
  4. Select 'Items' from the dropdown
  5. Locate the item you want to add an upsell to
  6. Select the 'Upselling' icon (arrow on an orange background) under the 'Action' column
  7. Select the 'Category' of the item you want to offer as an upsell
  8. Select the Item Name
  9. If the item has variations, select the variation you want to offer from the 'Variation Name' dropdown
  10. If you are offering more than one item, you can enter a value into 'Display Order' to customize which item appears first (One item will be '1,' the other should be '2')
  11. Enter the Upsell Price
  12. This can be the default item price or a promotional discounted price
  13. Select whether you want to 'Allow Quantity Selection'
    • If this box is not checked, customers can only add one of the upsell item to their cart
    • If this box is checked, a quantity selector will appear beneath the item (shown in the image below)
  14. Select 'Add'
  15. If you are offering an additional upsell item, repeat steps 7-11
  16. Enter a 'Custom Upsell Message'
    • In the above image, 'Feeling Hungry?' is the custom upsell image
    • If you leave this box blank, no header text will appear apart from 'Add On Item'
  17. Select 'Save'

 

 

Order-Level Upsells

Order-level upsells are created across your entire menu through a feature we call 'Courses.' Only one item can be created as an order-level upsell.

To create an order-level upsell:

  1. Log in to the GRUBBRR backend at the location level
  2. Select 'Menu' from the left sidebar menu
  3. Select 'Catalog Management' from the dropdown
  4. Select 'Course Master' from the dropdown
  5. Create a course by selecting '+Add New'
  6. Name the course 'C1'
  7. Select the 'Course Mapping' icon (tag on blue background)
  8. Select all your items
  9. Select 'Save' and return to the course page
  10. Create a course by selecting '+Add New'
  11. Name the course 'C2'
  12. Select the 'Course Mapping' icon (tag on blue background)
  13. Select the item you want to offer as an order-level upsell
  14. Select 'Save'

If you ever want to change or remove your order level upsell, you can use 'Course Mapping' to unselect/replace your upsell item in 'C2.'

 

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